Complaints & Disputes
If you believe something went wrong, you can use this page to submit a complaint, report a dispute, or request a formal review. We review all cases individually and aim to resolve issues fairly and within a reasonable timeframe.
Use this page if you need to report a serious issue that could not be resolved through standard support channels. This includes billing disputes, payout disputes, device-related complaints, policy concerns, or other cases that require formal review.
For most routine issues, please contact standard support before submitting a formal complaint. Complaints and disputes should be used when the issue remains unresolved or requires escalation.
To help us review your case quickly, please provide as much relevant information as possible.
Billing dispute
Issues related to payments, charges, rental timing, or transaction processing.
Payout dispute
Issues related to host earnings, payout timing, payout amounts, or withdrawal requests.
Device complaint
Problems involving device availability, device condition, setup, or technical performance.
Policy complaint
Concerns about rule enforcement, eligibility decisions, or platform restrictions.
Support escalation
Cases where you believe your issue was not handled properly through normal support.
Abuse / suspicious activity report
Reports involving misuse, suspicious behavior, or policy violations.
Submission received
Your complaint is logged and queued for review.
Initial review
We check the details, supporting information, and related account or transaction history.
Follow-up if needed
We may request clarification or additional evidence.
Resolution or decision
Once the review is complete, we provide an outcome, explanation, or next step.
We aim to respond as quickly as possible, but complex cases may require additional review time.
If your issue requires formal review, submit your complaint using the form below or contact the appropriate team directly.
For urgent or routine issues, you may also use standard support channels.