Telegram
@DroidDeskHub
Fastest response. Ask questions, get help with setup, or report issues.
Open TelegramFor account questions, billing, or anything that requires a detailed written response.
Send emailDiscord
DroidDeskHub
Join the community, chat with other renters, share feedback or ask questions.
DroidDeskHubResponse times: Telegram is monitored daily and usually gets the fastest reply. Email responses may take 1–2 business days. Discord is community-monitored.
What to include in your message
The more detail you provide, the faster we can help. Try to include:
- Device ID — The 6-digit device number shown in the DroidDesk app or your rental confirmation.
- RustDesk ID — The ID shown in RustDesk on the rented device — helps us identify your session.
- Rental plan — Which plan you rented (e.g. 4-hour, daily) and approximately when it started.
- Problem description — What happened, what you expected, and what you see instead.
- Screenshot or screen recording — A visual helps us understand the issue much faster than text alone.
- Error message — If you see an error code or message, copy it exactly and paste it in your message.
Before contacting support
Check the help articles first — many common issues (slow connection, GEO location, IP changes, extending rental) are already covered in detail. If you can't find an answer, reach out via Telegram for the fastest response.