Knowledge Base

How to connect to your rented device using the RustDesk.

What to do if you cannot connect to your rented device.

What to do if the image does not appear, the screen is stuck, or an app shows a black screen.

Learn how to connect to and control a remote Android phone using the DroidDesk desktop client with RustDesk. Step-by-step setup and connection guide.

Learn how to use a DroidDesk cloud phone directly from your browser. Control a real Android device, transfer files, use browser profiles, proxies, cookies, and virtual camera.

Learn which plans support app installation and how to request a specific app.

How to install eSIM on supported DroidDesk devices.

Discover DroidDesk — a global marketplace of real Android smartphones available for remote access.

Learn how to connect to and control a remote Android phone using the DroidDesk desktop client with RustDesk. Step-by-step setup and connection guide.

Learn how to use a DroidDesk cloud phone directly from your browser. Control a real Android device, transfer files, use browser profiles, proxies, cookies, and virtual camera.

Move text, links and codes between the rented phone and your computer with the DroidDesk Notes app.

What to check before your first DroidDesk rental.

Share your clipboard between your computer and the rented phone — with a video guide.

How to connect to your rented device using the RustDesk.

Transfer any file from your computer to a remote phone with RustDesk, then reboot to find it in the Gallery or Downloads.

What to do if you cannot connect to your rented device.

What to do if the image does not appear, the screen is stuck, or an app shows a black screen.

What to do if clicks, text input, or screen control do not work.

What to do if the device is slow, lagging, or the remote control has delay.

DroidDesk gives you a real physical Android phone, but some apps with extra security (banking, wallets, betting, mandatory device lock) may be restricted or may not work on rented devices.

How DroidDesk devices reach the internet — real 5G/LTE mobile or local Wi-Fi, with no proxies or VPNs added.

Learn what is included in each DroidDesk rental plan and choose the right option for your task.

Learn which plans support app installation and how to request a specific app.

How to install eSIM on supported DroidDesk devices.

How to approve location requests from apps or websites during your session.

Learn how IP refresh works on DroidDesk devices with Dynamic IP, LTE/5G, and Wi-Fi.

Learn whether proxy servers can be used on DroidDesk devices, why we generally do not recommend them, and how to use a proxy safely inside Kiwi Browser.

DroidDesk devices run stock firmware with no root, no fingerprint spoofing, and no invasive modifications — real hardware in a stable, predictable Android environment.

How DroidDesk keeps your activity private during a rental — the host cannot see your session, and data is cleared afterwards.

DroidDesk clears user data automatically after a rental. The one exception is files you uploaded manually — delete them before your session ends.

While your session is active, the host cannot see your screen or activity — a dedicated privacy screen hides the phone.

What a factory reset does and when it happens automatically.

What happens to the device and your data when your rental period expires.

Privacy measures and data protection during and after your rental session.

Learn how rental time works, when the timer starts, and what happens when it expires.

How to extend your rental and what to do if you need to change your plan.

When DroidDesk may offer a replacement device, time compensation, or refund review.

What information to send when contacting DroidDesk support.