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Help Center

Knowledge Base

Setup guides, connection troubleshooting, plan details, and feature explanations for DroidDesk renters.

Popular articles
Desktop Setup Guide
How to connect to your rented device using the RustDesk.
Connection Error
What to do if you cannot connect to your rented device.
Black Screen or Screen Not Loading
What to do if the image does not appear, the screen is stuck, or an app shows a black screen.
How DroidDesk Works — Video Guide
Video guide: see how DroidDesk works — choose a device, rent it, and connect to a real Android smartphone.
App Installation
Learn which plans support app installation and how to request a specific app.
eSIM Activation Guide
How to install eSIM on supported DroidDesk devices.
Getting Started3
What is DroidDesk.io?
Discover DroidDesk — a global marketplace of real Android smartphones available for remote access.
How DroidDesk Works — Video Guide
Video guide: see how DroidDesk works — choose a device, rent it, and connect to a real Android smartphone.
First Rental Checklist
What to check before your first DroidDesk rental.
Connection & Troubleshooting6
How Copy & Paste Works on a DroidDesk Phone
Share your clipboard between your computer and the rented phone — with a video guide.
Desktop Setup Guide
How to connect to your rented device using the RustDesk.
Connection Error
What to do if you cannot connect to your rented device.
Black Screen or Screen Not Loading
What to do if the image does not appear, the screen is stuck, or an app shows a black screen.
Mouse or Keyboard Is Not Working
What to do if clicks, text input, or screen control do not work.
Slow Connection or Input Delay
What to do if the device is slow, lagging, or the remote control has delay.
Plans & Features6
Available Plans and Features
Learn what is included in each DroidDesk rental plan and choose the right option for your task.
App Installation
Learn which plans support app installation and how to request a specific app.
eSIM Activation Guide
How to install eSIM on supported DroidDesk devices.
Working with GEO Location
How to approve location requests from apps or websites during your session.
How IP Change Works
Learn how IP refresh works on DroidDesk devices with Dynamic IP, LTE/5G, and Wi-Fi.
Using a Proxy Server on DroidDesk Devices
Learn whether proxy servers can be used on DroidDesk devices, why we generally do not recommend them, and how to use a proxy safely inside Kiwi Browser.
Reset, Privacy & Data3
Why Device Reset Is Needed
What a factory reset does and when it happens automatically.
What Happens After Rental Ends
What happens to the device and your data when your rental period expires.
How User Data Is Protected
Privacy measures and data protection during and after your rental session.
Billing, Rental Time & Support4
Rental Timer and Session Time
Learn how rental time works, when the timer starts, and what happens when it expires.
Can I Extend My Rental?
How to extend your rental and what to do if you need to change your plan.
Refund and Replacement Policy
When DroidDesk may offer a replacement device, time compensation, or refund review.
Contact Support
What information to send when contacting DroidDesk support.