Before starting your first rental, check these points to avoid connection issues and choosing the wrong plan.

Check your plan

Make sure the selected plan fits your task.

1 Hour / 3 HoursQuick browser-based tasks

1 DayLonger work, app installation from Google Play

1 WeekGoogle Play, app installation, settings access, and eSIM if supported

Check the device details

Before renting, review:

country or region
phone model
Android version
connection type: Wi-Fi, LTE, or 5G
carrier
supported features
device status

If you need eSIM, choose only devices with the Bring Your Own eSIM label.

Choose how to connect

You can control the phone right in your browser from the rental page — nothing to install.

If you prefer the RustDesk desktop client, install and configure it before starting your rental.

Check your internet

Recommended speed: 30 Mbps or higher.

If you use VPN, it may increase delay. If the connection is slow, try changing the VPN server or disabling VPN.

Prepare your accounts

If you plan to log in to any accounts, prepare:

login
password
2FA method
access to email or phone verification

Some services may ask for extra verification from a new device, IP, or region.

Check app installation

App installation depends on the plan.

1h / 3hNot available

1 DayGoogle Play app installation

1 WeekUsually includes Google Play

If you need a specific app, contact support before renting.

Check eSIM

eSIM is available only on devices with the Bring Your Own eSIM label.

1h / 3hNot available

1 DayOnly with paid eSIM option

1 WeekAvailable if device supports it

For eSIM setup, Wi-Fi-connected devices are recommended.

Watch the rental timer

When the timer expires, access to the device is closed.

Log out of your accounts before the rental ends.

Contact support if needed

If something does not work, send support:

Device ID
RustDesk ID
screenshot of the issue
your rental plan
short problem description

FAQ

Can I connect from the browser?

Yes. Open the rental and click Connect — the phone opens in your browser. The RustDesk desktop client works too.

What internet speed is recommended?

30 Mbps or higher.

Can I install apps?

Only on supported plans. 1 Hour and 3 Hours do not include app installation.

Can I use eSIM?

Only on devices with the Bring Your Own eSIM label and supported plans.

What should I prepare before renting?

Check the plan and device features, choose how to connect (browser or RustDesk), and prepare your accounts if needed.

First Rental Checklist