Question 1

How do I get started with DroidDesk?

Accepted Answer

Choose a plan and complete the rental. After payment, you receive access to a device. Then go to the connection page and connect via the web version or the desktop client.

Question 2

How quickly do I get access after payment?

Accepted Answer

Access is provided immediately after successful payment. The device appears on the connection page with no waiting.

Question 3

What do I need to connect to a device?

Accepted Answer

An installed desktop client and a stable internet connection.

Question 4

What should I do if I can't connect?

Accepted Answer

In most cases, the issue can be resolved using the standard sequence available on the connection page: Restart RustDesk → Refresh Password → Reboot Device.

Question 5

Why might the connection be slow?

Accepted Answer

Connection speed depends on the quality of the device's internet connection and on the connection type (web version vs. desktop client).

Question 6

How can I improve response speed?

Accepted Answer

In RustDesk, open Settings → Display → Default Image Quality, choose Custom, and set minimum Bitrate and FPS values.

Question 7

What device models are available?

Accepted Answer

Only real Android devices — not emulators or virtual environments. Real physical smartphones, Android 12+, at least 4 GB RAM, connected via mobile data (SIM/eSIM) or Wi-Fi depending on the plan, with a real IP address matching the connection type.

Question 8

Does the device use mobile data or Wi-Fi?

Accepted Answer

Devices can operate on either mobile data or Wi-Fi, depending on the specific device and selected plan.

Question 9

Can the IP address or geolocation change?

Accepted Answer

On mobile data devices, the IP address may change periodically — this is standard mobile network behavior. On Wi-Fi, the IP address is usually stable throughout the session.

Question 10

Can I reboot the device myself?

Accepted Answer

Yes. The Reboot Device button is available on the connection page at any time.

Question 11

Can I clear device data?

Accepted Answer

User data is automatically removed according to platform rules after the session ends.

Question 12

Is the connection secure?

Accepted Answer

Yes. The connection is protected by individual access credentials (ID and password). The password can be updated at any time on the connection page. We do not keep logs of user activity or track actions within sessions.

Question 13

Is my data kept after the rental ends?

Accepted Answer

No. User data is automatically deleted after the session ends.

Question 14

What happens after the session ends?

Accepted Answer

Access to the device is closed, user data is deleted, and the device is prepared for the next session.

Question 15

Are there any usage restrictions?

Accepted Answer

Yes. Devices are used within the scope of the selected plan and platform rules. Use for illegal purposes is strictly prohibited.

Question 16

Can I install apps from Google Play?

Accepted Answer

Yes, if it is permitted by your selected plan.

Question 17

Can I install APK files?

Accepted Answer

APK installation is available only on plans where it is explicitly permitted.

Question 18

Can I log into personal accounts?

Accepted Answer

Yes. You can log into personal accounts within an active session. It is recommended to log out and clear data after your session is complete.

Question 19

Can I use a VPN or proxy?

Accepted Answer

The use of VPN or proxy depends on your plan and rental terms. Restrictions may apply.

Question 20

Can I change system settings?

Accepted Answer

Access to system settings is limited. Changing critical system parameters is not available.

Question 21

Is there access to the camera, calls, and SMS?

Accepted Answer

Camera access is always blocked. Calls and SMS are not available by default.

Question 22

Can calls and SMS be unlocked?

Accepted Answer

Yes, but only when using your own eSIM and only on the 1-week plan. You install your own eSIM on the device, then calls and SMS become available. Camera access remains blocked in any case.

Question 23

What payment methods are supported?

Accepted Answer

Payment is available in cryptocurrency only. The list of supported coins is shown on the payment page.

Question 24

When does the rental start?

Accepted Answer

The rental starts immediately after successful payment.

Question 25

How is rental time calculated?

Accepted Answer

Rental time begins from the moment access is provided and runs continuously according to the selected plan.

Question 26

What happens when rental time runs out?

Accepted Answer

Access to the device is automatically closed, the active session ends, and user data is processed according to platform rules.

Question 27

Can I extend my rental?

Accepted Answer

Yes. You can extend by purchasing an additional plan, subject to device availability.

Question 28

Are refunds possible?

Accepted Answer

Refunds are not available after the rental has started. Please choose your plan carefully before making a payment.

Frequently Asked Questions

Getting Started

Connection Issues

Devices & Technical

Security & Privacy

Usage Rules

Payment & Rental

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