Each DroidDesk rental has a fixed duration based on the selected plan. Rental time starts immediately after payment.
When rental time starts
The rental timer starts right after successful payment. This means your paid time starts counting down even if you have not connected to the device yet.
Before payment, we recommend that you:
- install the RustDesk desktop client
- check the selected plan
- make sure the device fits your task
- prepare your accounts and anything else you need for work
Where to see remaining time
You can see the remaining rental time:
When the timer expires, access to the device is closed.
What happens when time expires
When your rental time ends:
If you need more time, extend your rental before the timer expires, if this option is available.
If you disconnect during the rental
If you lose connection or close the remote session, the timer does not stop. The rental continues until the paid time expires.
To reconnect, click Refresh Password and use the new one-time password.
If you lose time because of a device issue
If the device becomes unavailable because of a device-side issue, contact support. Please send:
- Device ID
- RustDesk ID
- screenshot of the issue
- your rental plan
- approximate time when the issue started
Important
Because the timer starts immediately after payment, prepare everything before starting the rental.
Before payment, make sure:
- the device fits your task
- the selected plan includes the features you need
- the RustDesk desktop client is installed
- your internet connection is stable
FAQ
When does rental time start?
Immediately after successful payment.
Does the timer stop if I have not connected yet?
No. The timer starts after payment and continues until the paid time expires.
Where can I see the remaining time?
On the device connection page or on the Active Sessions page.
Does the timer stop if I disconnect?
No. The timer continues while the rental is active.
What happens when the timer expires?
Access to the device is closed, and the remote session stops.
Can I reconnect during the rental?
Yes. If the old password does not work, click Refresh Password and use the new password.
What if the device was unavailable?
Contact support and send Device ID, RustDesk ID, screenshot, and the approximate time when the issue started.