Some DroidDesk devices get the Dynamic IP tag.
For those devices, you fit refresh the IP address by restarting the phone.
Dynamic IP for LTE/5G devices
If a device get the Dynamic IP tag and e dey use 5G/LTE, you dey refresh the IP by restarting the device. To do am, click Reboot Device.
After the restart, the phone dey connect back to the mobile network. During that process, the operator fit assign new IP address from im mobile network pool.
This na standard behaviour for LTE/5G networks.
IP change no dey guaranteed
After the restart, the operator fit assign:
The result dey depend on the mobile operator and the current network conditions.
Wi-Fi devices
Wi-Fi devices fit change IP by themselves based on the ISP settings. But DroidDesk no fit force IP change for Wi-Fi devices because we no dey control the external router or modem.
If you need to refresh the IP, choose a device wey get the Dynamic IP tag and 5G/LTE connection.
Physical location and IP location
The physical location of the device and the IP location fit no always match exactly. For example, the phone fit dey physically for one city while the IP dey show another city for the same country.
This one dey normal for mobile networks — operators fit route the traffic through their own network infrastructure.
When to contact support
Contact support if:
- the device get the Dynamic IP tag, but the IP no dey refresh after the restart
- the device dey lose connection after Reboot Device
- you no sure whether the device dey support IP refresh
- the IP no dey change after several tries
Send:
- Device ID
- RustDesk ID
- screenshot
- your rental plan
- short description of the problem
Questions People Dey Ask
Which devices dey support IP refresh?
Devices wey get the Dynamic IP tag and 5G/LTE connection.
How I go refresh the IP?
Click Reboot Device for the rental page. After the restart, the phone dey connect back to the mobile network.
The IP dey always change?
No. Na the mobile operator dey control the IP assignment, so e fit remain the same.
Fit DroidDesk force IP change for Wi-Fi devices?
No. The IP for Wi-Fi dey depend on the external router, modem and internet provider. DroidDesk no fit force IP change for Wi-Fi devices.
Why the IP dey show another city?
Mobile operators fit route the traffic through another city or region. Na normal behaviour for the mobile network.