Yes, you fit extend your rental if that option dey available for the device wey you choose.
For now, the automatic extension dey only available for the same plan wey you buy at first. For example, if you rent a device for 1 day, you fit extend am for another 1 day, if the extension dey available.
How to extend your rental
If the extension dey available, you go see the extension button:
Select the extra time and complete the payment. After the payment go through, the rental timer go update.
Fit I change plan when I dey extend?
No be automatically. If you wan change plan, for example from 1 day to 1 week, e must be done by hand through support.
Contact support and send:
- Device ID
- your current plan
- the plan wey you wan change to
- how much time you wan add
When I suppose extend?
Extend your rental before the timer expire. If the rental time finish, the access to the device fit close and the device fit start to prepare for the next session.
Why the extension fit no dey available
Wetin I go do if the extension no dey available?
If you no see the extension button, you fit:
- 1Choose another device wey dey available.
- 2Start a new rental.
- 3Contact support.
Important
DroidDesk no dey promise say every rental fit dey extended. If you need more time or higher access level, we advise make you choose the right plan ahead of time, like 1 day or 1 week.
When to contact support
Contact support if:
- you wan change plan when you dey extend
- you no see the extension button
- the payment go through but the time no add
- the device become not available during the extension
- you no sure which plan to choose
Send:
- Device ID
- RustDesk ID
- your current plan
- the plan wey you want
- how much time you wan add
- screenshot of the problem, if e dey available
Questions People Dey Ask
Fit I extend my rental?
Yes, if the extension dey available for the device wey you choose.
Fit I extend automatically to a different plan?
No. The automatic extension dey only available for the same plan wey you buy at first.
Fit I change from 1 day to 1 week?
Yes, but only by hand through support, if e possible for the device wey you choose.
Where the extension button dey?
For the device connection page or for Active Sessions, if the option dey available.
When I suppose extend my rental?
Before the timer expire.
Why I no dey see the extension button?
The device fit no dey available for extension, another user fit don reserve am, or the extension fit dey turned off for the moment.
Wetin I suppose do if I need to change plan?
Contact support and send your Device ID, current plan and the plan wey you wan change to.