Telegram
@DroidDeskTeam
Fastest response. Ask questions, get help with the setup or report problems.
Open TelegramResponse times: We dey check Telegram every day and e dey usually give the fastest response. Email answers fit take between 1 and 2 working days.
Wetin to include for your message
The more detail wey you give, the faster we fit help you. Try include:
- Device ID — The 6-digit device number wey dey show for the DroidDesk app or for your rental confirmation.
- RustDesk ID — The ID wey dey show for RustDesk on the rented device — e dey help us identify your session.
- Rental plan — Which plan you rent (for example, 3 hours, 1 day) and around when e start.
- Description of the problem — Wetin happen, wetin you bin expect and wetin you dey see instead.
- Screenshot or recording — One picture dey help us understand the problem much faster pass text alone.
- Error message — If you see error code or message, copy am as e be and paste am for your message.
Before you contact support
Check the help articles first — plenty common problems (slow connection, GEO location, IP changes, rental extension) don already dey explained well. If you no find answer, message us for Telegram to get the fastest response.