Every DroidDesk rental get fixed duration based on the plan wey you select. The rental time dey start immediately after the payment.
When the rental time dey start
The rental timer dey start just after the payment go through well. This one mean say your paid time dey start to count even if you never connect to the device yet.
Before you pay, we advise make you:
- install the RustDesk desktop client
- check the plan wey you select
- make sure say the device fit your task
- prepare your accounts and any other thing wey you need to work
Where to see the time wey remain
You fit see the rental time wey remain:
When the timer expire, the access to the device dey close.
Wetin dey happen when the time expire
When your rental time finish:
If you need more time, extend your rental before the timer expire, if that option dey available.
If you disconnect during the rental
If you lose the connection or close the remote session, the timer no dey stop. The rental dey continue until the paid time expire.
To connect back, click Refresh Password and use the new one-time password.
If you lose time because of device problem
If the device become impossible to reach because of problem for the device side, contact support. Send:
- Device ID
- RustDesk ID
- screenshot of the problem
- your rental plan
- approximate time wey the problem start
Important
Since the timer dey start immediately after the payment, prepare everything before you start the rental.
Before you pay, make sure say:
- the device fit your task
- the plan wey you select dey include the features wey you need
- the RustDesk desktop client don install
- your internet connection dey stable
Questions People Dey Ask
When the rental time dey start?
Immediately after the payment go through well.
The timer dey stop if I never connect yet?
No. The timer dey start after the payment and e dey continue until the paid time expire.
Where I fit see the time wey remain?
For the device connection page or for the Active Sessions page.
The timer dey stop if I disconnect?
No. The timer dey continue while the rental dey active.
Wetin dey happen when the timer expire?
The access to the device dey close and the remote session dey stop.
Fit I connect back during the rental?
Yes. If the old password no dey work, click Refresh Password and use the new password.
Wetin if the device no bin dey available?
Contact support and send Device ID, RustDesk ID, screenshot and the approximate time wey the problem start.