Connection & Troubleshooting

Mouse or Keyboard No Dey Work

Wetin to do if clicks, text input or screen control no dey work.

How to scroll

To scroll with the mouse wheel no dey work. To scroll:

  1. 1Press and hold the left mouse button on the screen.
  2. 2Move the mouse up or down.
  3. 3Release the button.

E dey work same way as to move the phone screen with your finger.

If text input no dey work

Click inside the input field and make sure say the cursor dey show. If you no fit type, try paste the text from the clipboard.

If the control no dey work at all

If clicks, typing and screen control no dey work at all, contact DroidDesk support. Most likely na say Input Control dey off for the remote access app for the phone. The user no fit fix am by hand.

To restart the device or refresh the password no dey usually fix this one. Contact support directly.

Wetin to send give support

  • Device ID
  • RustDesk ID
  • screenshot or short video
  • short description of wetin no dey work

You still need help?

Check all di articles or talk to support.