Main causes
VPN
VPN fit reduce the speed and increase the ping. Try change the VPN server, choose one wey dey closer to the device region, or off the VPN for the moment.
Internet speed
Recommended speed: at least 30 Mbps. Unstable connections dey cause delay for the remote control.
No GPU or weak computer
Without dedicated GPU, the video processing dey use the CPU. This one fit cause delay for computers or laptops wey no get power.
Device mobile network
DroidDesk dey use real Android phones. If the device dey use LTE/5G, the speed dey depend on the signal quality, the operator load and the network conditions.
Wetin to try
- 1Use the desktop client (no be the browser).
- 2Check your internet speed.
- 3If your VPN dey on, change the server or off am.
- 4Close the apps wey you no need for your computer.
- 5Connect back to the device.
When to contact support
If the delay dey stop you from working well, contact support. Send:
- Device ID
- RustDesk ID
- your approximate internet speed
- whether you dey use VPN or not
- short description of the problem